Privacy Policy

Privacy Policy Effective Date: August 2025

 

Safe Haven Home Warranty (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy explains how we handle information when you visit our website, use our services, or communicate with us through digital channels, including SMS messaging.

By using our website or services, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Name, mailing address, email address, and phone number
  • Property and service information related to warranty coverage
  • Payment information (processed through secure third-party vendors)
  • Communication preferences and correspondence

2.2 Automatically Collected Information

Our systems may automatically record:

    • IP addresses
    • Browser type and version
    • Device information
    • Referring/exit pages
    • Date and time of visits
    • Clickstream data and usage patterns

2.3 SMS and Mobile Data

    • No mobile data will be shared with third parties or affiliates for marketing or promotional purposes.

       

    • Opt-in data and consent for messaging are not shared with external entities.

       

    • Carriers are not responsible for delayed or undelivered messages.

       

    • Message frequency may vary. Standard messaging and data rates may apply.

3. How We Use Your Information

We use the information collected to:

  • Provide, operate, and maintain our website and services
  • Manage warranty agreements, service requests, and claims
  • Communicate with you about your account, services, or promotions
  • Improve our offerings and develop new features
  • Detect and prevent fraud or unauthorized access
  • Comply with legal obligations and regulatory requirements

4. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may disclose information only in the following situations:

  • To service providers or contractors who support warranty claims and operations

  • When required by law, legal process, or government authorities

  • To protect the security and integrity of our services

  • With your explicit consent

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Personalize your browsing experience

  • Improve website performance and security

  • Analyze traffic and user behavior

You can manage cookie preferences through your browser settings.

6. Third-Party Links and Advertisers

Our website may include links to external sites. We are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party services you use. Third-party ad networks may use cookies or tracking technologies to personalize ads; we have no control over these technologies.

7. SMS Messaging and Opt-Out

  • To opt out of messages, reply STOP.
  • For support, reply HELP or email support@nationalhomeservicesusa.com.
  • To resume messages, reply START.

Your opt-in status does not affect your warranty coverage or service eligibility.

8. Data Protection Rights

8.1 CCPA (California Consumer Privacy Act)

California residents have the right to:

  • Request disclosure of collected personal information

  • Request deletion of their personal information

  • Opt out of the sale of their personal data (though we do not sell personal data)

  • Non-discriminatory access to services for exercising these rights

Requests can be made via email or postal mail. We will respond within one month.

8.2 GDPR (General Data Protection Regulation)

For users in the European Economic Area, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

We respond to GDPR data requests within one month.

9. Children’s Privacy

We do not knowingly collect personal information from children under 13 years old. Parents or guardians who believe a child has provided information may contact us to request immediate removal from our systems.

10. Security

We use administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, or misuse. While no system is infallible, we continuously review and update our security measures.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a new effective date. Your continued use of the site after changes indicates acceptance of the revised policy.

Contact Information

Safe Haven Home Warranty
 1 Park Plaza, Ste 600
 Irvine, CA 92614
 Email: info@safehavenhomeusa.com
 Sales: 1-888-500-7916
 Customer Service: 1-888-500-7958

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